Privacy Policy – Callistry AI

Operated by Creative Island FZ-LLC
Last updated: 01/05/2025

1. Data Controller

Creative Island FZ-LLC
Email: admin@creativeislandmedia.com

2. Types of Data Collected

• Personal data: name, email, phone number
• Call data: audio recordings, transcripts, notes
• Usage data: IP address, browser, device type
• CRM or third-party data (if provided)

3. Purpose of Processing

• To provide and improve Callistry AI services
• To automate calls and appointment handling
• To manage customer relationships and provide support
• To comply with legal obligations

4. Legal Basis

• Consent (forms, subscriptions)
• Contractual necessity (subscriptions, platform use)
• Legitimate interest (analytics, security, marketing)

5. Data Retention

Data is retained only as long as necessary for its intended purpose or to fulfill legal obligations. Voice recordings are retained for up to 12 months unless earlier deletion is requested.

6. User Rights (GDPR)

Under the General Data Protection Regulation (EU 2016/679), you have the right to:

• Access your personal data
• Request rectification or deletion
• Restrict or object to processing
• Receive your data in portable format
• Withdraw consent at any time

To exercise your rights, contact: admin@creativeislandmedia.com

7. Third Parties and Data Transfers

Your data may be processed by third-party providers (e.g., cloud, CRM, analytics) in accordance with applicable regulations. We do not sell your data to third parties.

8. Data Security

We apply appropriate technical and organizational measures, including encryption, access control, and secure storage to protect your data.

9. External Services and Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices. Please review their respective policies.

10. Policy Changes

We may update this Privacy Policy at any time. Changes will be published on this page with the updated date.

11. Meta Disclaimer

This site is not part of Facebook™ or Meta™ and is not endorsed by Meta Platforms Inc. FACEBOOK™ and INSTAGRAM™ are registered trademarks of Meta Platforms, Inc.

12. Contact

Creative Island FZ-LLC
Email: admin@creativeislandmedia.com
Registered Office: Ras Al Khaimah, United Arab Emirates